Privacy Policy

Welcome to Skara!

Skara offers a no-code white label, video on demand (“VOD”) service for businesses (“you”, “your”, or “User”) to create their own OTT (“Over the Top”) platform and launch their video streaming website and mobile-based software application (“Services”).[1]

We, Flixbox Solutions LLP (trading as “Flixbox[2]”), are committed to protecting any data we collect concerning you. The purpose of this privacy policy (“Privacy Policy”) is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct inaccuracies in the information.[3] Our Privacy Policy is incorporated as a part of the Terms of Service (“Terms”) in by using the domain name www.skara.app,www.skara.live and www.skara.work. By availing our Service, you agree to the use, collection, and disclosure of the data we collect in accordance with this Privacy Policy. For the purposes of this Privacy Policy. “we”, “us”, or “our”, “Flixbox” shall refer to Flixbox Solutions LLP[4] We will adhere by the laws in place that create offences for unauthorized actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

The Privacy Policy applies to all who sign up for Services from domain the name www.skara.app, www.skara.live and www.skara.work. You do not have the obligation to provide any information, including sensitive personal information or any other information to us.[5] Notwithstanding the foregoing, you will not be able to obtain our Services or access our website and our and mobile application (“Platform”) if you do not provide information that is stated in this Privacy Policy. We have also published our Privacy Policy on our Platform.

1. TO WHOM THIS PRIVACY POLICY APPLY

1.1  This Privacy Policy applies to everyone who uses our Platform and services, but sometimes we direct parts of it toward particular groups of users.

1.2  Users: "Users" are everyone who use our services and access our Platform whether registered or unregistered.[6]

2. THE INFORMATION WE COLLECT AND HOW WE USE IT

2.1 When you use our Services, we need to know your personally identifiable information like name, email address, mobile number (“Personal Information”)[7]. Other than Personal Information we may also use is information such as your business/organisation name; your business/organisation expertise, which shall include but limited to the content you make and provide such as filmography, education and training, health and fitness etc.; your user’s password, your user’s email ID; your usage preference, logs which are created when you access and use the Platform, local caches on your browser, your location, internet protocol address (“IP address’”).These are just examples, and the list is by no means exhaustive. (“Other Information”).

2.2 We gather this information to allow us to process your registration, open an account for you. The relevant information is then used by us, our employees, and sub-contractors to provide you with a statement of your account and to communicate with you on any matter relating to conduct of your account and anything relating the Services provider to you thereto.

2.3 We, and our affiliates, may also wish to provide you with information about special features of any other service or products which we think may be of interest to you. If you would rather not receive this information, please send an e-mail message mentioning that you do not wish the information from your registered e-mail address to support@skara.app.

2.4 We may periodically conduct customer surveys. Participation in our customer survey is voluntary. However, we encourage you to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third-party on our behalf.

2.5 Our Platform includes social media features (such as the Facebook “Like” button, Instagram “Follow” button etc). These features may collect your IP address and which page you are visiting on our platform and may set a cookie to enable the feature to function properly, social media features and widgets may be hosted by a third-party or direct on our website. Your interaction with these features is governed by the privacy policy of the company providing the feature.

2.6 We use IP addresses to analyse trends, administer our platform, site and servers, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. However, it is possible that personal information about customer may be included in the log files due to normal function of IP addresses and web browsing.

In accordance with and as per the guidelines set by the Government of India and its auxiliary agencies, we shall retain all logs for a minimum duration of one hundred and eighty (180) days. While our application use these logs to troubleshoot and for the proper functioning of the application and platform, the Government of India's guideline is strictly for safeguarding internet consumers.

2.7 The payment made to us for using our Services will be carried out by a third-party payment vendor entities who may collect your name, email address, mobile number, credit/debit card number, Card Verification Value (“CVV”), Unified Payment Interface (“UPI”), billing address or any other such information that may be necessary for you to complete the payment transaction. Please note that we would not be using or storing such information at any stage.

2.8 This Privacy Policy does not apply to data or personal information that are submitted to, or collected by, third-party websites hosted by us or to domain names registered by us. Such websites and domain names are not owned or controlled by us. You should independently evaluate the privacy policies of such third-party websites before submitting your data or personal information to them.

2.9 When you register using your other accounts such as Facebook, Twitter, Gmail, etc., we shall retrieve information from those accounts to continue to interact with you and to continue providing the Services.

3. COOKIES AND TRACKING

Your internet browser has the built-in facility for storing small text files called “cookies” that hold information which allow a website to recognise your account. We use cookies to save your preferences and login information, and to provide personalised functionality. We may use cookies to collect, store, and sometimes track information for statistical purposes to improve the products and services we provide and to manage our telecommunications networks. More specifically, we use different types of cookie for different purposes: (i) “required cookies” are necessary for our Services so we can measure and improve the performance of our Services to work properly, (ii) “performance cookies” allow us to analyse how visitors use our Services so we can measure and improve the performance of our website, and (iv) “advertising cookies” are used to present ads that are relevant to your interests. We may utilize cookies to track referrals from internal and external affiliates, as well as advertising campaigns. We may also use a third-party service provider to send email that you have agreed to receive. Pixel tags and cookies maybe used in those email messages to help us measure the effectiveness of our advertising and to enable us to provide more focused marketing communications to you. You can reject cookies by changing your browser setting but be aware that this will disable some functionality of our website.

4. PROTECTION OF YOUR INFORMATION

4.1 We have put in place appropriate security procedures for the protection of your information. We have taken reasonable measures to secure our computer resources, digital infrastructure as applicable to us applicable to us from time to time.[11]

4.2 User-Generated Content: If you use our user-generated content services, like posting a question, answer or blog on our Platform, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

4.3 Protecting Ourselves and Our Users: We may release personal information when we believe that doing so is appropriate to comply with a legitimate law, regulation, or legal request; to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect our rights or property; to protect the safety of our users; to address fraud, security, or technical issues; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

5. SALE OF BUSINESS

If we are involved in a merger, acquisition, or sale of all or material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings, you will be notified via a public notice that will be placed on our website detailing the change of such ownership.  Your details may be disclosed to our adviser and any prospective purchaser’s advisers and will be passed to our successor.  You will be intimated if there is any change of purpose for which your Personal Information is collected under this Privacy Policy.

6. UPDATING YOUR DETAILS

6.1   We shall permit you to review your personal information or sensitive personal data that is held by us, or our Affiliates and correct such information shall be amended or corrected as feasible.

6.2   Notwithstanding anything contained in Clause 6.1 of this Privacy Policy, we shall not be responsible for the authenticity of the personal information or sensitive personal data or information supplied by you or your employees and affiliates to us and our affiliates.

6.3  If any of the information that you have provided to Flixbox changes, such as your email address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to [•].

‍7. PERSONAL INFORMATION SHARED IN PUBLIC FORUM

Any information you may disclose or post on public areas of the internet, becomes public information. You should exercise caution when deciding to disclose personal information in these public areas. In some cases, we may not be able to remove your personal information, in which case we will give you a reason why we are unable to do so.

 8. USE BY MINORS

 This website is not directed towards persons who are under the age of 18 (‘Minors’), and we do not seek to collect any information from Minors. If we become aware that personal information from a Minor has been collected, we will use all reasonable efforts to delete such information from our database.

‍9. CHANGES TO THIS POLICY

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in a manner, including the Subscription Fee and the Subscriber Fee as described in the Terms. However, if we plan to materially change how we plan to use or disclose previously collected personal information, we will provide you with 15 (fifteen) days’ advance notice prior to the change becoming effective and an opportunity to opt-out of such uses. We encourage periodically review this page for the latest information on our privacy practices.

10.  SHARING, STORAGE AND TRANSFER OF INFORMATION

 10.1   We will share information we collect from you, including the personal information with a third-party if we in good faith believe it is required for the purpose of our compliance with applicable law, regulation, legal process or enforceable governmental request/ action or any manner required for the purposes of protecting our rights or interests.

10.2   We may also share information with:

1.  Links: The Platform may contain links to unaffiliated third party websites. Except as set forth herein, we do not share your personal information with them, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third-party websites.
   
   
2. Investigation: We may investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Site; or (c) protect our rights, reputation, property, or that of our users, affiliates, or the public
   .
3. Aggregate Information: We may share user information in the aggregate with third parties, such as advertisers and content distributors. For example, we may disclose the number of users that have been exposed to, or clicked on, advertisements.
   
   
4.  Age Restrictions: We do not intend to target our services to minors under the age of 18 years. If you provide us with personal information, you represent that you are at least 18 years old. We do not knowingly request, solicit, or collect personal information from any person known to be under the age of 18.

10.2   From time to time, we make the email addresses of those who access our Platform available to other reputable organisations whose products or services we think you might find interesting. If you do not want us to share your email address with other companies or organisations, please let us know by emailing us at support@skara.app.

10.3  Persons who supply us with their mobile number online may receive telephone calls or text messages from us with information regarding new products and services or upcoming events. If you do not wish to receive mobile phone calls or text messages, please let us know by emailing us at support@skara.app.

10.4 For mobile products (whenever we introduce), we use third-party service providers for the limited purpose of helping us analyze your mobile Log Data and location data, so that we can improve and localize our Services, show you relevant advertisements, and study the way our mobile user interacts with our Platform and Services.

10.5  Your data can be transferred to a location that may be outside the territorial jurisdiction of the Republic of India. Such jurisdiction may not have a similar data protection legislation as your home jurisdiction.  However, we have taken the steps to try to improve the security of your information. By submitting your information, you consent to these transfers.

11.  PROHIBITIVE CONTENT

 11.1   You shall not use our Services or the Platform to publish, host, display, transmit, store, update or share any information or personal data that belongs to another person to which you do not have any right, authorisation or lawful consent.

11.2  You shall not use our Services or the Platform to publish, host, display, transmit, store, update or share any information or personal data that is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including but not limited to bodily privacy, insulting harassing on the basis of gender, racially or ethically objectionable, relating or encouraging money laundering or gambling, or promoting enmity on the grounds or religious, caste, race, creed or gender with the intent to incite violence or otherwise that is harmful to children.

11.3   You shall not use our Services or the Platform to infringe any patent, trademark, copyright, or proprietary rights.

11.4   You shall not use our Services or the Platform to upload software virus, or any other computer code, file, programme, malware, trojan software, spider software that is designed to interrupt, destroy, or limit the functionality of the any our resource or the resources of a third party who is directly or indirectly impacted by such upload.

11.5   You shall not use our Services or the Platform to impersonate any third person.

11.6   You shall not use our Services or the Platform to publish, host, display, transmit, store, update or share any information or personal data deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or is otherwise identified as fake or false by the Government of the Republic of India, or any other state government, tribunal or court.

11.7You shall not use our Services or the Platform to host, store or publish any unlawful information, which is prohibited under any law for the time being in force in relation to the interest of the sovereignty and integrity of India; security of the State; friendly relations with foreign States; public order; decency or morality; in relation to contempt of court; defamation; incitement to an offence relating to the above, or any information which is prohibited under any law for the time being in force. In such cases we reserve the right to remove or disable access to that information, as early as possible if instructed by the Government of India, state governments, courts, tribunal, or any other body authorised under the law of the Republic of India.[12]

11.8You shall only share that information with us that is specifically mentioned in Clause 2 of this Privacy Policy, any other information shared to us that does not pertain the Service will be stored with us for a period of 182 (One hundred and eighty two) days and shall be subsequently destroyed without any intimation. Further, we shall not be liable for any pecuniary or other losses that you may incur due to the destruction of such data, nor shall we be legally liable for the destruction for the storage and destruction of such data shared to us.

12. TERMINATION OF USAGE

 We reserve the right, in our sole discretion, to prevent you from using / accessing / browsing the entire or restricting certain areas of this Platform and the Service (or any part of them), without being liable to assign any reasons for the same. We can also delete any content of the User at our discretion. We can also delete any of your content if it does not fit into our community standards. We can also delete any of your content if it is reported by another user. All the above points can be implemented without notice.

13.  YOUR CONSENT

By submitting your information, you consent to the use of that information as set out in this Policy.  The information provided may be transferred and store to a location that is outside India, the European Economic Areas, United Kingdom,California, United States of America and People’s Republic of China, if you are based out of the said location then you hereby give a specific and informed consent to allow us to transfer and store information in a territory outside your jurisdiction.

14.  USERS RIGHT TO OPT OUT

 14.1     You have the right to opt out of the Platform or any part of our Service. We rely on this to identify the opted-out user. We will not be able to identify as opted-out user if you:

1. Clear the cookie from the browser,
2. Use a different browser, or
3. Use a different computer.

14.2     We will discontinue tracking activities for opted-out users. This means that we will not track an opted-out user’s behaviour or display customised ads to the user. However, an opted-out user may be able to view suggestions by us pertaining to marketing, branding or promotional campaigns.

15.  GENERAL TERMS

 15.1   The Platform uses this website and mobile-based Software Application where users can share their experience/stories etc via video, audio, motion pictures, text, and pictures.

15.2   You hereby acknowledge and agree that the use of this Platform and use of any Services through the Platform are each subject to the Terms of Services.

15.3    You understand and acknowledge that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond our control, and we shall in no event be responsible for any data lost while transmitting information on the Internet.

15.4   As a part of continuing process, we shall make all commercially reasonable efforts to ensure that the Platform is accessible at all times, however You acknowledge and agree that we may discontinue or suspend providing the services and/or Platform (or any features within the services and/or the Platform) to You or to users generally at its sole discretion, without prior notice. The User may at any time stop using the services/Platform and is under no obligation to inform us of the same.

15.5  You further acknowledge that the Platform may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and accept that due to circumstances both within and outside of our control, access to the Website may be interrupted, suspended, or terminated from time to time.

15.6  We do not warrant that the content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

15.7  Browsing on the Platform is free for buyers and visitors. We reserve the right to change its Fee Policy anytime without giving any prior notice to this effect. In particular, we have the sole discretion to introduce new services, offers, promotion and modify some or all of the existing services offered on the Website. In such an event we reserve the right to charge fees for the new services offered or amend/introduce fees for existing services, as the case may be.

15.8  The courts in Guwahati, Assam shall have the exclusive jurisdiction in relation to any disputes/concerns arising out of this Privacy Policy.

15.9  We shall constantly monitor and analyse the method and the manner you and your/user use our Service and Platform. However, we shall not be obligated or liable to rectify errors, change content or be statutorily responsible for your/your users’ conduct while you/your user are using our Service and Platform.

16. GRIEVANCE OFFICER

16.1. If you have grievance with respect to any infringement of your privacy of your personal data or your content, you can request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially.

16.2. You should, thereafter, provide your contact information including email address, address, and mobile phone number where you can be contacted if required.

 16.3. Giving a declaration cum undertaking along with necessary documents establishing you:

1. as the rightful owner of the content to be disabled/affecting you prejudicially,
2. as an affected person, stating that the information submitted is true, complete, and accurate and no material fact has been hidden, and stating that information submitted its true, complete and accurate and no material fact has been hidden, and also stating that Flixbox, its Affiliates, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relaying on such requests.

16.4. You may forward your request/ complaints to Grievance Officer:

Name: Ankita Saikia
Contact Email: ankita@skara.app